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Providing a good customer service is essential for businesses to sustain and progress. Similarly, a poor one can be detrimental to the company.
When it comes to customer services, several questions arise - how to up the ante when it comes to delivering exceptional services? What is the ideal way to tackle a challenging situation? How can related stress can be reduced? Being able to offer the best service entails adopting a proactive approach where one is vigilant towards changing requirements as well as mindful of the problems that unfold.
This session curated by experts illuminates on various aspects of effective customer service such as what comprises exceeding performance, ways to showcase a customer-friendly image and how to deal with challenging customers. It enables employees to maintain and foster a successful customer-supplier relationship. Participants master varied tools and techniques to hone their profession as well as gain a thorough understanding of the matter.
At Trebound, we realise the value of effective customer services. Our training program focuses on the below objectives:
The first session paves the way for future excellence providing you with important knowledge of what makes for surpassed customer service. It also touches upon bad customer service that leads to losses.
While delivering a product or service is extremely important, it does not suffice to determine profits. Go beyond and learn nine expectations of the customers and also understand how they can be fulfilled.
Every customer demonstrates different behavioural patterns. The key to communicating effectively is to be able to adjust communication styles as per the customer. With the help of 'The Communication Jungle’, get empowered and be able to converse in different ways that are impactful and effective.
This session focuses on ways to use language to its best advantage while dealing with the customers. There is also a section on saying the word ‘no’ or related phases in a manner which does not cause issues later on.
Interacting with some customers can at times be nothing short of a nightmare. This session takes into account real life case studies and imparts valuable knowledge on ways of handling customers who are short tempered, tend to complain, try to take advantage of the organisation and similar.
While communication tools such as voicemail, emails, etc., are meant to enhance business interaction, if not used rightly, they can prove to be an impairment. This session teaches participants how to use various mediums in the best manner for optimal impact.
This practical session looks into the current customer service methods and asks candidates what measures can they take in a span of a week of month as an individual or a group to bring about a change for the better.