This blog is not about the battle between the hard and soft skills. Before we venture into what’s needed and what’s not, let’s define the nature of these skills. Hard skills are technical abilities – they come from knowledge of the theory of the relevant subject. Soft skills, on the other hand, are personal skills – it’s all about how you behave and interact with your colleagues and customers.
Technical skills are not hard to find – most people across industries and hierarchies know of the theoretical knowledge that guides action. Yet, there is a stark difference in the approach of people who have soft skills, as compared to those who do not. Let’s take the role of a cashier, for example. All cashiers know the basics of finance – from cash flows to revenues and expenses. But what sets any cashier apart is his attitude at work – whether he greets customers who walk in, if he takes an interest in addressing any concern or is extremely cold and off-limits to anyone.
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Our guess is that you will prefer the cashier who is more approachable and friendly – whether you are his employer or a customer.
Soft skills refer to a whole host of behavioural aspects that may not seem very significant individually but make a world of difference to the way one works. All soft skills can be divided into 3 major heads:
The soft skills that come under each of the above-mentioned heads are:
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At Trebound, we believe that soft skill scan is listed under any of these categories. In an age where product differentiation has been reduced to the bare minimum, it is only service – or soft skills – that can help you stand out for your offerings. Our programmes are designed to help you carve the niche you deserve – through establishing a brand known for its service than its product.