www.trebound.com
Last updated: 28th January 2026
These Terms and Conditions (T&C or Terms) constitute a legally binding agreement between you (Client, Customer, You, or Your) and Trebound for accessing or using Trebound's website (www.trebound.com), mobile applications, or other platforms (collectively, the Platform), and for booking any team building activities, corporate outings, stays, experiences, or related services through Trebound.
By using the Platform, creating an account, or making any Booking, You acknowledge that You have read, understood, and agreed to be bound by these Terms and Conditions. If You do not agree with these Terms, please discontinue use of the Platform and services immediately.
Any individual, company, or organization visiting, accessing, registering on, or making a Booking through the Platform.
Refers to Trebound, India's premium corporate team building company operating through www.trebound.com, including all its affiliates, employees, agents, and representatives.
Any confirmed purchase or reservation for team building activities, corporate outings, stays, experiences, or complete packages comprising multiple services such as accommodation, transportation, activities, and related logistics.
All offerings provided by Trebound including but not limited to team building activities, corporate retreats, experiential learning programs, stays at partner resorts, transportation, facilitators, equipment, venue management, and related support services.
A formal proposal issued by Trebound detailing the customized itinerary, inclusions, exclusions, number of participants, pricing, payment schedule, cancellation policy, and terms specific to Your Booking. Once payment (full or partial as specified) is made, the Quotation along with these T&C constitutes the final binding contract.
Trebound's website (www.trebound.com), mobile applications, social media channels, partner portals, and any other affiliated digital platforms used for information, promotion, booking, or customer support.
Any third-party entity including resort partners, activity providers, transportation companies, equipment suppliers, or facilitators engaged by Trebound to deliver specific components of the Services.
Unforeseen events beyond Trebound's reasonable control, including but not limited to natural disasters, pandemics, epidemics, government restrictions, political unrest, strikes, severe weather conditions, acts of terrorism, war, or any other circumstances that prevent or significantly impair service delivery.
These Terms and Conditions apply to:
You confirm that You are at least 18 years of age and have the legal capacity to enter into binding contracts under Indian law. If You are booking on behalf of a company or organization, You warrant that You have the authority to bind that entity to these Terms.
If You make a Booking on behalf of other participants, You accept full responsibility for:
The final Quotation issued by Trebound and confirmed through payment constitutes the definitive contract. Any prior verbal discussions, emails, WhatsApp communications, website content, or marketing materials are superseded by the final Quotation. Only services explicitly listed in the confirmed Quotation will be provided.
These Terms comply with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Trebound recognizes your rights as a consumer under Indian law, including the right to fair treatment, transparent pricing, and effective grievance redressal.
Trebound acts as the principal service provider and tour operator for team building experiences and corporate outings. While Trebound partners with 650+ resort partners across 82+ destinations in India, we assume overall responsibility for itinerary design, supplier coordination, quality control, and end-to-end delivery of Services.
While individual service components (such as accommodation, meals, or transportation) are delivered by our partner suppliers under Trebound's coordination, Trebound maintains operational control and accountability for the overall experience.
Upon receiving Your inquiry through our Platform, email, phone, or WhatsApp, Trebound will provide a customized Quotation based on Your requirements including participant count, destination preferences, activity types, budget, and dates. All quotations are valid for 7 days from the date of issue unless otherwise specified.
A Booking is confirmed only upon receipt of the advance payment (deposit) as specified in the Quotation. Trebound will send a booking confirmation voucher via email within 24-48 hours once payment is received and processed. The confirmation voucher will include:
You are responsible for providing accurate and complete information including:
Errors or omissions in provided information may result in service denial, additional charges, or inability to accommodate specific requirements. Trebound is not liable for issues arising from incorrect or incomplete information provided by the Client.
Requests to modify booking details (dates, participant count, destination, activities) must be submitted in writing to contact@trebound.com at least 15 days before the event date. Changes are subject to availability and may incur additional charges. Major changes may be treated as cancellation and rebooking, subject to applicable cancellation fees.
Unless otherwise specified in Your Quotation, the standard payment schedule is:
Payments can be made through:
All online payments are processed through secure, encrypted channels. Trebound does not store your complete credit card or banking information. Please refer to our Privacy Policy for details on payment data protection.
Failure to make payment by the specified deadlines may result in:
We will send payment reminders via email and SMS 14 days, 7 days, and 3 days before the balance payment deadline.
All prices quoted include applicable GST (Goods and Services Tax) at the prevailing rate unless otherwise stated. Any additional charges are payable directly by the Client:
As per Section 206C(1G) of the Income Tax Act, 1961, TCS may be applicable on tour packages exceeding the prescribed threshold. TCS certificates will be issued within 45 days after the end of each financial quarter. GST invoices will be provided upon request within 7 business days after event completion.
Prices quoted in the Quotation are fixed and will not change after booking confirmation and deposit payment, except in the following circumstances:
Any price increases will be communicated to You in writing with justification at least 15 days before the event date.
Cancellation requests must be submitted in writing to contact@trebound.com. The following cancellation charges apply from the date of receipt of written cancellation notice, unless a different policy is specified in Your Quotation:
Refunds (after deducting applicable cancellation fees) will be processed as follows:
Refunds will be credited to the original payment method or bank account as per your written request. TCS collected (if applicable) is not refundable but can be claimed as credit in your Income Tax Return.
You have the right to request access to the personal information we hold about you. We will provide you with a copy of your data in a commonly used electronic format upon verified request.
If You wish to reduce the number of participants after booking confirmation:
Note: Some venues and activities have minimum participant requirements. If your reduced count falls below minimum, additional charges may apply or venue changes may be necessary.
Trebound reserves the right to cancel Your Booking under the following circumstances:
In case of cancellation by Trebound (except due to Client breach or payment failure), we will offer:
Option 1: Reschedule to an alternative date within 12 months at no additional cost
Option 2: Alternative comparable venue or experience (subject to availability)
Option 3: Full refund of all amounts paid, processed within 15 business days
Requests to reschedule Your Booking to a different date:
Rescheduled dates must be within 12 months of the original booking date. Price differences between seasons may apply. Rescheduling is subject to venue and facilitator availability.
All participants must:
Participants are strictly prohibited from:
Trebound reserves the right to take the following actions for serious misconduct:
Participants must:
Trebound is not responsible for medical emergencies or health issues arising from undisclosed conditions or failure to take prescribed medications.
By participating in Trebound activities:
If you wish to opt out of photography or have images removed, contact us at contact@trebound.com.
Trebound implements comprehensive safety measures including:
Participants acknowledge that:
To the maximum extent permitted by law, Trebound's total liability for any claim arising from or related to the Services is limited to the amount paid by the Client for the affected Booking. This limitation applies regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise).
Trebound is NOT liable for:
You agree to indemnify, defend, and hold harmless Trebound, its affiliates, employees, agents, and partners from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
Certain outdoor activities are weather-dependent. In case of adverse weather conditions (heavy rain, storms, extreme heat, fog, or other dangerous conditions):
Neither party shall be liable for failure to perform obligations due to Force Majeure events including but not limited to:
Option 1: Work with You to reschedule the event to a mutually convenient date within 12 months with no additional charges (subject to availability)
Option 2: Provide credit voucher for the full amount paid, valid for 18 months, usable for any Trebound services
Option 3: If rescheduling is not feasible, refund the amount paid after deducting any non-recoverable costs already incurred (vendor advance payments, non-refundable deposits)
The party affected by Force Majeure must notify the other party within 48 hours and provide reasonable evidence of the event. We will work in good faith to minimize disruption and find mutually acceptable solutions.
Trebound maintains public liability insurance coverage to protect against claims arising from activities conducted under our supervision. This coverage is subject to policy terms, conditions, and exclusions as per the insurance provider.
Clients and participants are strongly encouraged to purchase comprehensive travel insurance covering:
Trebound is not responsible for costs that could have been covered by appropriate insurance. We can recommend insurance providers upon request.
All content on the Platform including logos, trademarks, brand names, text, images, graphics, designs, activity concepts, methodologies, training materials, and software is the exclusive property of Trebound or licensed to us. You may not:
By submitting reviews, testimonials, photos, videos, or other content to Trebound, You:
We reserve the right to refuse, edit, or remove any user-generated content at our discretion.
Your privacy is important to us. Collection, use, storage, and protection of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference and available at www.trebound.com/privacy-policy.
You have rights regarding your personal data including access, correction, deletion, and data portability. To exercise these rights or for any privacy concerns, contact our Data Protection Officer at privacy@trebound.com.
Any complaints regarding Services must be reported:
Upon receiving a complaint, Trebound will:
Refund requests, service quality complaints, or any claims for compensation must be submitted within 5 days of trip completion. Requests submitted after this deadline will not be entertained except in cases of:
If a complaint cannot be resolved through our internal process, parties agree to attempt resolution through:
As a consumer under the Consumer Protection Act, 2019, You have the right to:
These Terms and Conditions are governed by and construed in accordance with the laws of India, including but not limited to:
Any disputes, controversies, or claims arising from or relating to these Terms or Your Booking shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.
In the event of any dispute, controversy, or claim arising out of or relating to these Terms that cannot be resolved through the procedures in Section 14:
This arbitration clause does not affect Your rights as a consumer under the Consumer Protection Act, 2019 to approach consumer forums.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed, and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
Failure by Trebound to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to in writing. No waiver of any breach shall be deemed a waiver of any subsequent breach.
These Terms and Conditions, together with:
constitute the entire agreement between You and Trebound, superseding all prior communications, proposals, negotiations, or understandings, whether oral or written.
You may not assign, transfer, or delegate Your rights or obligations under these Terms without Trebound's prior written consent. Any attempted assignment without consent shall be void. Trebound may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all assets.
Trebound reserves the right to modify these Terms and Conditions at any time. Updated Terms will be posted on our Platform at www.trebound.com/terms-and-conditions with a revised 'Last Updated' date. Continued use of our Services after changes constitutes acceptance of modified Terms.
For existing Bookings: The Terms in effect at the time of booking shall apply. Material changes affecting existing bookings will be communicated directly via email.
All notices, requests, and communications under these Terms must be in writing and sent to:
For Trebound: contact@trebound.com or registered office address
For Client: Email or postal address provided during booking
Notices sent by email are deemed received within 24 hours. Notices sent by registered post are deemed received within 5 business days.
The following provisions shall survive termination or expiration of these Terms: Intellectual Property (Section 12), Data Privacy (Section 13), Limitation of Liability (Section 9), Indemnification (Section 9.4), Governing Law (Section 15), and Arbitration (Section 16).
For questions, clarifications, support, or assistance regarding these Terms and Conditions, Your Booking, or any aspect of our Services, please contact:
Website: www.trebound.com
Email: contact@trebound.com
Phone: +91 080952 04666
Email: contact@trebound.com
Phone: +91 080952 04666
Email: contact@trebound.com
Email: privacy@trebound.com
Instagram: @trebound
Facebook: Trebound
LinkedIn: Trebound
Trebound
Le Paraguas Consultants Pvt. Ltd., #10, 5th B Cross, Shardamba Nagar, Jalahalli,
Bangalore, 560013, Karnataka
India
Monday - Saturday: 9:00 AM - 7:00 PM IST
Sunday: Closed (Emergency support available)
Response Times:
By (1) creating an account on the Trebound Platform, (2) making any Booking, (3) accepting a Quotation, (4) making payment, or (5) using our Services, You acknowledge that You have:
If You do not agree with any part of these Terms, please do not use our Platform or Services. For clarifications, contact us at contact@trebound.com before making a booking.